Categories : All, Case Study, Finance, Logistic, Mobile and Wireless
About Client
The client is an ATM machine services provider offering a complete range of services for proper maintenance and management of the ATMs like first line maintenance, installation, site repair and maintenance, housekeeping etc.
Business Challenges
The client was facing a problem with maintenance of their business data and required an efficient mechanism to efficiently handle all their critical data related to call logs, assign the calls to the field engineers, history of the call logs, TaT, PayIn and Payouts. Information on their ATM maintenance activities related to the ATMs located at different locations was fetched and maintained manually. This required a lot of efforts and often lead to inconsistencies in their record data.
Apart from this, they required a proper mechanism to track the activities of their field engineers and a mobile application that can help these engineers to take up, reassign or manage call requests on the go. They required a quick and efficient system to generate and handle the call requests arisen from the customers who want to set up or maintain ATM center of their bank.
Solution
In order to address all the client business challenges, Brainvire team developed an effective online ERP application which enabled them to maintain or manage all the business critical data efficiently and allowed for its easy access right from one place. It facilitated for execution of activities-on- the-go for the field engineers and thus helped them give better productivity. The management can directly assign the call requests to respective field engineers (who are concerned for maintenance and set up activities of ATMs at the specific location) right from the application.
Features
- Generating & handling of call requests
- Assigning call requests to field engineers
- Log call request management
- Report generation for various types of call requests
- Error code and role permission management
- Field engineer’s data management
- ATM data management
- Client information management
- Backend user management
- Implementing the dynamic payout feature
- Implementing call request management in mobile application
Result
- Call requests can be assigned to the field engineers from the application easily
- The field engineers can view these requests, respond to them and update work status on the go from the application itself
- Call request log is maintained for future references
- ATM data, client information, field engineers’ information can be handled efficiently
- Payments for the workers can be done dynamically on the basis of their tasks assigned and managed by them