Categories : All, Case Study, Finance, Mobile and Wireless
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Categories : All, Case Study, Finance, Mobile and Wireless
The client is an ATM machine services provider offering a complete range of services for proper maintenance and management of the ATMs like first line maintenance, installation, site repair and maintenance, housekeeping etc.
The client was facing a problem with maintenance of their business data and required an efficient mechanism to efficiently handle all their critical data related to call logs, assign the calls to the field engineers, history of the call logs, TaT, PayIn and Payouts. Information on their ATM maintenance activities related to the ATMs located at different locations was fetched and maintained manually. This required a lot of efforts and often lead to inconsistencies in their record data.
Apart from this, they required a proper mechanism to track the activities of their field engineers and a mobile application that can help these engineers to take up, reassign or manage call requests on the go. They required a quick and efficient system to generate and handle the call requests arisen from the customers who want to set up or maintain ATM center of their bank.
In order to address all the client business challenges, Brainvire team developed an effective online ERP application which enabled them to maintain or manage all the business critical data efficiently and allowed for its easy access right from one place. It facilitated for execution of activities-on- the-go for the field engineers and thus helped them give better productivity. The management can directly assign the call requests to respective field engineers (who are concerned for maintenance and set up activities of ATMs at the specific location) right from the application.
