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Web App Development
Online Portal
WordPress
SugarCRM
HTML
Case-Study-Web-Development

About Client

The client is a leading retailer having a strong retail presence globally across 5000 locations. The company has the portfolio of big brands like- Diesel, Relic, Zodiac, WSI, Adidas original and Armani Exchange that gives it an edge in the marketplace. The variety of modern lifestyle products, be it watches, jewelry or leather goods with aesthetic designs, are sold to create transformational experiences in the world.

Business Challenges

Our client had online Ecommerce website and brick-and- mortar stores from where customers can purchase an array of products. The giant retailer has many dealer stores where the items are sold and even accepted back for the repairs, if they are under warranty period.

To manage the customers’ repair products’ data, the retailer had a SugarCRM system where the dealers manually enter the information. But, the manual entry in the SugarCRM system was time consuming and less secured as different dealers are given access to the same system.

This is the reason retailer wanted an online portal through which dealers, customers and retailer can view and manage the distinct level of information seamlessly.

Solution

Brainvire team succeeded in engineering WordPress portal impeccably where two interfaces were created for the customers/dealers and the retailer.

From customer/dealer interface, the customers are enabled to view the purchases they made, products sent for the repairs and set the contact preferences. The dealers can add the customers and customer’s product repair data, and view the product repair list based on the status that’s fetched from SugarCRM.

The retailer has access to complete details of all the users, be it customer or dealer. Providing restricted access to the dealers help the retailer in getting all the product’s repair data from various dealers in one place and of which the report can be easily generated. Also, the data is automatically get synced to SugarCRM.

Features

  • SugarCRM custom plugin development
  • Payment integration with Razorpay plugin development
  • Retailer can enable/disable the coupons to send to the customers
  • Store chain level access to different dealers
  • Friend’s form integration for non-existing customers

Result

  • Enable customers to browse the products under repair status
  • Dealers can efficiently manage the products for repair
  • Retailer can get the handy list of all the product’s repair info
  • Restricted access makes the system secure
  • User experience got better
  • Friend’s form improved the traffic to the store

Client Saying

If you're starting a new business or want to upgrade an existing site, I strongly recommend…
Mr. Manjesh Singh
CTO
Daniel Coburn, the president of Bragshare.com gives the honest opinion regarding his experience working with Brainvire…
Mr. Daniel Coburn
Chad Gundry, the CEO of Bragshare.com says that he has worked extensively with Brainvire team since…
Mr. Chad Gundry
The best thing about Brainvire is Compatibility. Whenever we have a query Brainvire is always ready…
Mr Craig Agranoff
Brainvire is a professional company with professional developers who understand the problems that we are facing…
Mr. Clarke Verdel

Latest Happenings

  • 02 Jan 2017
    Brainvire to Go Live at CES 2017 in Vegas! [ + ]
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    Brainvire Introduces a Formidable B2B and B2C Retail Commerce Solution – The Retail Omni-Channel ERP [ + ]
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