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Shopify Bridge – An Omnichannel Experience for SuiteCRM Users Aug 05, 2019

eCommerce businesses can be seen vouching for omnichannel solutions to participate in their customers’ shopping journey and stay connected with them. An omnichannel experience is composed of an online store backed by a powerful CRM solution. 

Shopify is trusted by over 800,000 businesses worldwide and handles everything from marketing and payments, to secure checkout and shipping. Beginners can create full-fledged online stores on a simple web browser and coding knowledge is not required. The platform also supports store owners in crucial aspects like opening additional channels (e.g. Amazon, eBay or Facebook), offering customer support tools (e.g. live chat) or by taking care of the technical hassles.

SuiteCRM is an open-source, flexible CRM platform that has changed the way retailers interact with their customers. With over 107,187 community members and 910,000 downloads, it is the most preferred CRM solution for eCommerce.

The Shopify Bridge plugin, built by Brainvire, will help over 4,500,000 SuiteCRM users to access all the features of their Shopify stores in a few clicks. It supports SuiteCRM versions of 7.11.0 and above. In this blog, I will elaborate on the modules of this exclusive plugin in brief. 

Modules of Shopify Bridge

Shopify Bridge can be used by the sales teams to get a complete overview of products, customers, and orders in real-time. The plugin consists of the following modules:

  1. Product
  2. Customer
  3. Order

Let’s explore them in detail.

  1. Product – It allows one-way synchronization from Shopify to SuiteCRM. Users can view all of their products at a glance. Stock depletion can be noticed in real-time and corrected accordingly.
  1. Customer – The customer data of Shopify is synchronized with the SuiteCRM database using one-way synchronization and the changes are reflected in the contact module of CRM.
  1. Order – Shopify orders will be visible on the CRM dashboard as soon as they are placed on the website. All of your order data, including order status and product tracking information, will be transferred to SuiteCRM in real-time.

Final Words

Shopify Bridge will help eCommerce store owners to have a better knowledge of their existing and potential customers. They can participate in the customer journey and improvise on their selling techniques. If you want to nurture an everlasting relationship with your customers, try AuroCRM today. It is an AI-driven platform that can automate your sales processes completely. Schedule a live demo at your convenience or visit https://www.aurocrm.com/ for more information.

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