Banking Customer Service
Enhancing Banking Customer Service with an Integrated System and Interactive Website
About Project
Nouvobanq, established in 1991 as a joint venture between the Government of Seychelles and Standard Chartered Bank, was founded to deliver banking solutions tailored to the nation’s people and economy. Over three decades, it has expanded from a single office to a multi-branch, multi-million-dollar institution, serving businesses and individuals alike. Committed to innovation and trust, it provides efficient, customer-focused financial services across Seychelles.
Banking Customer Service
BusinessAsia Pacific
Location
Business Goal
Our business goal for the Nouvobanq Project was to enhance operational efficiency and customer engagement through Odoo development. We focused on implementing Helpdesk and Marketing modules to streamline support services and improve outreach. By integrating these solutions, we aimed to optimize workflow automation, enhance customer interactions, and drive seamless communication. Our objective was to create a scalable and user-friendly system that empowered Nouvobanq to deliver superior banking experiences while maintaining efficiency, agility, and customer satisfaction.
Project Highlights
- Odoo Helpdesk Integration
- Odoo Marketing Automation
- Customer Support Optimization
- Banking CRM Solutions
- Workflow Automation Services
Enhanced Features
Key Challenges
Ticket Generation Issues
We faced challenges in ensuring seamless multi-channel ticket generation for our support system.
Tracking and Notifications
We struggled to automate ticket tracking and notify our customers efficiently.
Email Marketing Automation
We worked to enhance our email marketing automation for better outreach.
Website and Chat Integration
We needed a user-friendly website with integrated chat to showcase our services.
Our Solutions
Automated Ticket Generation with Odoo Email Alias
We implemented Odoo’s auto ticket generation through an email alias, allowing seamless ticket creation from customer emails. This automation reduced manual work, ensured efficient issue tracking, and improved response times, enhancing overall support operations.
Streamlined Ticket Tracking with Odoo Configurations
Our team configured Odoo’s ticket stages, portal view, and email notifications to streamline tracking. Customers could easily view ticket statuses, while automated emails kept them informed, improving transparency and communication efficiency in the support process.
Enhanced Marketing with Odoo Email Automation
We leveraged Odoo’s email and marketing automation module to enhance customer engagement. Automated campaigns, scheduled emails, and targeted messaging allowed for better communication, increased reach, and improved conversion rates, strengthening marketing efforts.
Interactive Website with Odoo Live Chat
We developed an Odoo-based website with integrated live chat, ensuring real-time customer interaction. The chat feature allowed instant support, while the website effectively showcased services, providing a seamless and user-friendly experience for potential and existing customers.
Our Approach
We developed these strategies to create a strong, reliable backend for a prominent brand. The platform is designed to be intuitive, efficient, and exceptionally user-friendly, guaranteeing an improved consumer experience.
Design
Integration
Optimization
Automation
Technology Stack
Front-end Technologies
Odoo
Back-end Technologies
Odoo
Server
Odoo
Database
Odoo
Project Management Tools
Odoo
Framework
Odoo
Analytics and Monitoring Tools
Odoo
Key Results
Automated Tickets
We automated ticket creation via email alias, reducing manual effort and improving support efficiency.Efficient Tracking
We enabled real-time ticket tracking with SLA policies, ensuring timely resolution for customers and users.Targeted Marketing
We utilized categorized data to help the marketing team run targeted campaigns directly from the system.Advanced Website
We developed an Odoo-based website to manage inquiries efficiently and showcase services interactively.
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