Banking Customer Service
Optimizing Customer Support and Engagement Through Automation and Digital Solutions
About Project
Founded in 1991 as a joint venture between the Government of Seychelles and Standard Chartered Bank, Nouvobanq provided banking solutions tailored to the nation’s needs. Over the years, it has grown from a single office to a leading multi-branch institution, serving individuals and businesses with reliable financial services.
Banking Customer Service
BusinessAsia Pacific
Location
Committed to innovation and trust, Nouvobanq supports Seychelles’ economic growth with customer-centric banking solutions.
Brief
For the Nouvobanq Project, we leveraged Odoo development to enhance efficiency and customer engagement. We implemented Helpdesk and Marketing modules to streamline support and outreach, optimizing workflow automation and communication. Our goal was to create a scalable, user-friendly system that improved interactions and ensured seamless banking experiences. By integrating these solutions, we empowered Nouvobanq to maintain agility, efficiency, and customer satisfaction while driving superior service delivery and operational excellence.
List of Services Offered
- Odoo Helpdesk Integration
- Odoo Marketing Automation
- Customer Support Optimization
- Banking CRM Solutions
- Workflow Automation Services
Enhanced Features
Features
Auto Ticket Generation with Odoo Email Alias
We automated ticket creation using Odoo’s email alias feature, enabling seamless conversion of customer emails into support tickets. This reduced manual workload, ensured accurate issue tracking, and improved response times. Automating ticket generation enhanced operational efficiency and customer satisfaction, allowing the support team to focus on resolving issues instead of managing requests manually. This solution streamlined workflows, minimized delays, and provided a structured approach to handling customer queries, ensuring a smooth and efficient support process
Optimized Ticket Tracking with Odoo Configurations
We customized Odoo’s ticketing system to enhance tracking and communication. Configured ticket stages, an intuitive portal view, and automated email notifications kept customers updated on their request status. This improved transparency, reduced follow-ups, and ensured a seamless support experience. With real-time updates and structured workflows, our solution streamlined issue resolution, improved response times, and strengthened customer relationships by fostering trust and engagement through clear, consistent communication and efficient support operations.
Automated Marketing with Odoo Email Campaigns
We implemented Odoo’s email and marketing automation module to optimize customer outreach. Automated campaigns, personalized messaging, and scheduled emails enhanced engagement and increased conversions. This system allowed targeted communication, ensuring customers received timely updates and relevant offers. By leveraging automation, we helped streamline marketing efforts, improve customer retention, and maximize reach, making it easier for Nouvobanq to maintain consistent, effective interactions while reducing manual workload and improving overall marketing efficiency.
Seamless Customer Engagement with Odoo Live Chat
We developed an interactive website with Odoo’s live chat integration, providing real-time customer support. This feature enabled instant responses to inquiries, ensuring a seamless and engaging user experience. The website effectively showcased services while allowing customers to connect with support teams effortlessly. By incorporating live chat, we enhanced communication, improved service accessibility, and fostered stronger relationships, ensuring customers received quick, efficient assistance, leading to greater satisfaction and loyalty in their banking interactions.
Technology Stack
Front-end Technologies
Odoo
Back-end Technologies
Odoo
Server
Odoo
Database
Odoo
Project Management Tools
Odoo
Framework
Odoo
Analytics and Monitoring Tools
Odoo
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