Home / Case Studies / Real Estate Service Provider
/ Case Study · Real Estate
Integrated Microsoft Solutions for the Real Estate Industry. Every Ticket, Routed and Analyzed.
/ The engagement
A Ticket Analysis Solution on the Microsoft Platform.
The client sets standards for integrated real estate service solutions worldwide. Brainvire, a trusted Microsoft partner, built a ticket analysis application on the Microsoft platform that automates service delivery, routes each ticket to the right team, and reports on tickets, teams, and completed tasks through a tailored dashboard.
/ About the client
The client set out to define new standards for integrated real estate service solutions globally. It wanted an integrated service solution built to international standards, one that gave stakeholders the peace of mind to focus on core operations while adding sustainable value to their assets.
Brainvire built a cutting-edge ticket analysis solution on the Microsoft platform as a trusted Microsoft partner. The application automates the client's service delivery, offers detailed insight into analyzed tickets and their issues, and keeps clients informed about resolved tickets and customer feedback. A tailored dashboard reports on all tickets, teams, and completed tasks for a holistic view of operations.
/ The approach
Design, architecture, and features, shipped as one program.
Held in one place
Records were scattered, so Power Pivot and Power Query accumulate and store all data at a single location for a clean, unified view.
Controlled by Azure
Data needed guarded entry, so Azure Active Directory adds two-factor authentication that keeps access smooth but controlled for the client.
Routed automatically
Manual triage was slow, so the application routes each ticket to the right team and individual responsible for addressing and resolving it.
Made to interpret
Raw data was hard to read, so POSTMAN API translates it into English for the right team, and the dashboard turns it into accurate, interactive graphics.
/ What stood in the way
Four problems, solved without a maintenance window.
Select a challenge to see how it shaped the build.
Scattered service data
Service records lived in many places. The team introduced Power Pivot and Power Query to accumulate and store all data at a single location, which gave the client one reliable source to work from.
Controlled data access
Data access had to stay both open and controlled. Azure Active Directory provides two-factor authentication that gives the client smooth but controlled access to the system.
Manual ticket handling
Tickets needed to reach the right people fast. The application routes each ticket to the appropriate team and individual responsible for addressing and resolving it, which sped up service delivery.
Hard-to-read reporting
Reports were difficult to interpret. With POSTMAN API, the team translated data into English and passed it to the right team, and the dashboard rendered accurate graphics for better decisions.
/ Product screens
The delivered experience.
The interface people actually use.
/01Ticket Analyzer
/02Dashboard
/03Reports
/04Routing
/05Analytics/ The results
What changed, in numbers.
/ Next step
Ready for a redesign like this on your platform?
A 30-minute working session with a Brainvire architect: your current stack, your constraints, and where a rebuild actually pays off. No sales deck.
Book a Working Session →Cookies on this site
Essential cookies are always on. They keep the site secure and make forms work.
We also use Google Analytics and Microsoft Clarity to see how the site is used. We only turn these on if you accept.