The client is an established name in the automotive industry and is headquartered in Kuwait. It is a premium dealer of branded vehicles and also offers after-sales services to its customers. Impressed by Brainvire’s mobility solutions, the client approached us developing an exclusive mobile application for customer services and integrated with Leading Dealer Management System (DMS).
The customer service mobile application was ideated to serve dual purposes: augment the customer engagement rate, and streamline its internal CRM workflow. Providing faster after-sales services to customers can maximize the uptime of automotive products. Developed for both Android and iOS platforms with Arabic compatibility, the application has exceptional Sales and after-sales features like Service booking for vehicle and real time track service detail, Showroom Visit Appointment, New Vehicle Availability Check, Test-Drive Booking, garage module, Certified Pre-owned Vehicle (CPOV) lists, online accessories and merchandise buying option, online payment for service booking, etc. Apart from this, the customer can view all of the available offers related to new cars, model variants, accessories, merchandise, sold vehicle, sales and after-sales.