Tech Stack

Angular
Azure cloud
DevOPS
MongoDB
NodeJS
Xamarin

About Client

The client is a leading conglomerate in the Middle East with headquarter in Kuwait. The client holds a vast portfolio of multiple industries such as manufacturing, automobile, electronics retail, food & beverage, Oil & Gas, shipping, insurance, advertisement and many more. You name the business and it’s in their portfolio. Impressed by Brainvire’s mobility solutions, the client approached us for its mega project of 7 mobile app development for its Automotive group.

About Product

Brainvire developed 5 mobile applications pertaining to the various car brands and 2 for Used Cars and Bumper to Bumper respectively. The applications are multilingual (English and Arabic) and developed for both Android and iOS. Plus, each app is furnished with different attracting themes to fetch more user eyeballs. The applications’ back-ends are integrated with the ERP system to have real-time data. The mobile apps for various brands are equipped with consistent features such as profile creation, variant car listing, order management, payment integration, social media, and reviews & ratings. But what makes them different are the after sales features such as Showroom Visit Appointment, New Vehicle Availability Check, Test-Drive Booking, Vehicle Reservation, Digital Wallet, Insurance, EMI Calculator and more. After-sales service application fulfills the requirement of service booking, online payment, booking status check, service history, warranty renewals, QR code for gate pass etc. The pre-owned car sales application helps the client to fulfil the customer’s budgeted requests in the more digitized way and without much of manual intervention.

before

The Challenges

before-ring

ERP integration with App Backend

The company has an ERP system equipped with the car inventory, order management and Service booking management with the financial module. For various things such as car availability check, warranty information, insurance etc., a real-time data is required. Because if a particular car isn’t available in stock and customer places an inquiry for it, chances of customer dissatisfaction increase terrifically. And a wobbling of customer trust is something a company can’t afford.

Brainvire team completely understood an ERP system and came up with areas that need to be in sync with the app along with the future scope. The skilled developers developed an integration module that suffices requirements. After various testing cycles, the team could finally come up with a successful ERP integration.

Solution

The Challenges

Real-Time Service booking in ERP with help of App and track service history

As per the application requirements, a service booking wasn’t restricted to just app only. Whenever a customer books a service, the same request should reach to ERP for its fulfillment. Also, a customer should be able to track the service history.

For the after-sales service app, the Brainvire developers developed an ERP integration module that establishes a sync between the mobile app and the ERP system. The QA team rigorously tested the module and finally, a team could deliver a feature that’s equipped with real-time service booking in ERP and service history.

Real-Time Service booking in ERP with help of App and track service history

ERP integration with App Backend

The company has an ERP system equipped with the car inventory, order management and Service booking management with the financial module. For various things such as car availability check, warranty information, insurance etc., a real-time data is required. Because if a particular car isn’t available in stock and customer places an inquiry for it, chances of customer dissatisfaction increase terrifically. And a wobbling of customer trust is something a company can’t afford.

Brainvire team completely understood an ERP system and came up with areas that need to be in sync with the app along with the future scope. The skilled developers developed an integration module that suffices requirements. After various testing cycles, the team could finally come up with a successful ERP integration.

Challenge: Arabic Language Format

Since the client is the Middle East based conglomerate, they asked to develop all 7 applications in both English and Arabic language. English one was pretty much simple but the Arabic reading starts from right to left. So it was quite challenging to design and develop apps that way.

Since Brainvire holds a skill-pool of developers familiar with RTL (Right-To-Left), the apps were designed and developed using RTL technology.

Payment Module and reflection of payment in ERP

Firstly, there are many payment gateways to be integrated to provide an ease of payment to the customer. Secondly, for the order processing, all applications were required to be integrated with ERP for payment details.

Brainvire developers has a stronghold on various payment gateways and their integrations. Plus, the team understood the structure of ERP system, developed a synchronization module which provides payment details to an ERP system. After successful testing and development cycle, the team could deliver efficient payment gateway integrations along with a robust synchronization with ERP system.

Payment Module and reflection of payment in ERP

Real-Time Service booking in ERP with help of App and track service history

As per the application requirements, a service booking wasn’t restricted to just app only. Whenever a customer books a service, the same request should reach to ERP for its fulfillment. Also, a customer should be able to track the service history.

ERP integration with App Backend

The company has an ERP system equipped with the car inventory, order management and Service booking management with the financial module. For various things such as car availability check, warranty information, insurance etc., a real-time data is required. Because if a particular car isn’t available in stock and customer places an inquiry for it, chances of customer dissatisfaction increase terrifically. And a wobbling of customer trust is something a company can’t afford.

Challenge: Arabic Language Format

Since the client is the Middle East based conglomerate, they asked to develop all 7 applications in both English and Arabic language. English one was pretty much simple but the Arabic reading starts from right to left. So it was quite challenging to design and develop apps that way.

Since Brainvire holds a skill-pool of developers familiar with RTL (Right-To-Left), the apps were designed and developed using RTL technology.

Payment Module and reflection of payment in ERP

Firstly, there are many payment gateways to be integrated to provide an ease of payment to the customer. Secondly, for the order processing, all applications were required to be integrated with ERP for payment details.

Real-Time Service booking in ERP with help of App and track service history

As per the application requirements, a service booking wasn’t restricted to just app only. Whenever a customer books a service, the same request should reach to ERP for its fulfillment. Also, a customer should be able to track the service history.

Result

49% Increase In Visitors
Apps for various brands developed fetched more users towards business
54% Improvement In conversion ratio
Satisfied by app’s features, the likely chances of the user turning customers increased
41% Hike In Sales
Different sales mediums generated a quite good amount of sales
Tremendous Increase In Trust Factor
After sales service app boosted the trust factor significantly

Product Screens

Client Testimonials

Mobile enablement for Kuwait's leading conglomerate integrated with their automobile ERP, SAP solution, and multiple other enterprise solution. Rich customer experience and digitization of all the car showroom activities make this solution unique and helped to increased customer satisfaction level by 23%.

Dhaval Thakkar

Director of IT - Alghanim

170 Reviews

“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”

Mike Luhtanen

Founder, Creative LLC

1 year ago