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Intuitive App Drives Customer Engagement for a Automotive Major in the Middle East

Intuitive App Drives Customer Engagement for a Automotive Major in the Middle East

Tech Stack

  • Angular
    Angular
  • Azure cloud
    Azure cloud
  • DevOPS
    DevOPS
  • MongoDB
    MongoDB
  • NodeJS
    NodeJS
  • Xamarin
    Xamarin

About Client

With a remarkable base in the automotive industry and the leading Cadillac car dealer in the Middle East, the client wanted to offer quality services. They have served in different industries including advertising, food & beverages, oil & gas, and insurance to name a few. They wanted to provide flawless sales and after-sales services to their evolving customer base in the automotive industry.

About Product

Our team integrated DMS with the app to provide real-time information about Cadillac cars and customers to the client. Our team worked with cutting-edge technologies such as Azure cloud, DevOps, NodeJS, Angular etc. to develop this system. The system allows the client to gain real-time information and simultaneously forward it to customers so that they stay updated.
Product Banner
before

The Challenges

before-ring
Quick appointments:

Customers were unhappy about a lengthy appointment procedure.

Quick appointments:
Our team made provision for a swift appointment procedure with the dealer management system. Customers can schedule a quick appointment for pick-up, drop-off, test drives etc. for their Cadillac cars.

Solution

The Challenges

Quick appointments:
Customers were unhappy about a lengthy appointment procedure.

Our team made provision for a swift appointment procedure with the dealer management system. Customers can schedule a quick appointment for pick-up, drop-off, test drives etc. for their Cadillac cars.

Quick appointments:

Result

  • Quick fixes
    This modern app and the Digital transformation for Automotive dealer has made it convenient for customers to apply for repairs and resolve their concerns.
  • Records service history
    This updated app can save customer sales and after-sales details. With these details, the app can share a reminder to customers about regular maintenance, pick-up, drop-off, and also road assistance. This information also makes registration and CPOV (certified Pre-Owned vehicles) procedures smooth and quick.
  • Digital payment
    The app now has an online payment feature and customers can enjoy cashless payments. Customers don’t have to visit the showroom to make payments, instead they can pay from anywhere, any time.
  • Invest in Cadillac merchandize
    Customers don’t have to wander in search of Cadillac merchandise. Instead, they can purchase their favorite brand merchandise through the app in a few swipes.

Product Screens

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Client Testimonials

Dhaval Thakkar
Mobile enablement for Kuwait's leading conglomerate integrated with their automobile ERP, SAP solution, and multiple other enterprise solution. Rich customer experience and digitization of all the car showroom activities make this solution unique and helped to increased customer satisfaction level by 23%.
Dhaval Thakkar
Director of IT - Alghanim
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