Replacing Salesforce with Odoo for a Pioneering Security Company

About Project

The replacement of Salesforce with Odoo has reduced the total cost of ownership for the client. It has simplified the complex workflow and escalated the customer engagement graph significantly. E-signatures and 3PL order fulfillment are some of the striking modules of this digital platform. Overall, it serves as a perfect omnichannel experience and can be replicated for any retailer.

What we did

It allows users to configure the security codes of Lockbox and the location of the ‘Vial of Life’. Parents’ and elders’ profile information can be managed through a dashboard and their current medical conditions can be updated on a regular basis. A live chat functionality enables users to get in touch with a dedicated customer support portal that operates 24/7. An e-commerce module is also a part of this app. Odoo ERP managed subscription services and revamped the service by adding various features like upgrade downgrade, pro rated invoice and integrated Sharpen VoIP with the system replacing Salesforce.

Platform/OS
Mobile, Web
Category
Case Study
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Tech Stack

Magento Community
Odoo

Features

01

Easy management of different types of product subscription packages.

Feature

Highlights

The digital platform has streamlined the sale of a wide range of products such as burglar alarm systems, fire alarm systems, night vision security cameras, and remote access and management. Users (sales executives) can export delivery orders, import carrier tracking numbers from 3PL service providers to Odoo, and do much more at the backend level. Last but not least, the system is integrated with different third-party entities like Podium Reviews, Jasper, and AvaTax.

Client Testimonials

I would recommend Brainvire to anyone. They’re a very talented group of software engineers. They’ll tackle any challenges and take scope changes in stride. Along with their responsiveness, their team is communicative and dedicated.

Mike Luhtanen

Founder - Creative LLC

152 Reviews

“They handle all their work with a personal touch, which encourages a continued long-term partnership.Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone. ”

Mike Luhtanen

Founder, Creative LLC

5 months ago