Customer Relationship Management (CRM) has always been a crucial subject amongst the enterprise owners and key business decision makers. Having in-depth knowledge of trending CRM tools, Brainvire supported a larger number of companies to determine growth strategies via integrating CRM with their systems.
27 November 2017 Utah USA
Mr. Chintan Shah, Owner, and CEO, Brainvire says, “Having a significant presence in the digital marketing world, we understand the importance of customer preferences and data transparency. Our integrated CRM solutions helped organizations empower the sales and marketing channels towards generating leads and converting to business.”
Since ecommerce revolves around customer tendencies, it’s now inevitable to understand what customer does and wants from the market. Moving on to the customer engagement, an industry that fetches the proper customer details through various channels and strengthens the workforce with various statistics and reports stays ahead in the competition. Let’s know how Brainvire outdoes in CRM:
The diversified industry sectors took massive benefits of implementing CRM solutions to their systems through Brainvire. Here three examples are shared: A US-based furniture giant and inflatable supplier noted a boost in the customer base after integrated with CRM solutions. Their business succeeded in cultivating more customer relationship after equipped with proper data analytics followed by strategic planning to attract buyer persona.
The UAE based multidivisional conglomerate with a group of companies experienced the end to end streamlined business across retail, real estate, industrial and other groups. This helped the client in determining the clear-cut strategies for the business growth in each sector.
With the strong foothold on ecommerce CRM, Brainvire has delivered robust and money making CRM solutions to many businesses for their growing needs.
The methods to know the customer feedbacks are limitless. Brainvire doesn’t get strained implementing them. Instead of an offline system, recently, Brainvire developers developed an in-CRM survey utility that sends the survey form (equipped with imperative questionnaire) to the customer once the order is completed. With the survey data, the utility generates the order survey report with appropriate and clear graphical representation. This helps decision makers leaning through a window where the business is heading and what’s lacking towards improvement.
In addition to the same, Brainvire crafted in-CRM ticket management system that registers customer issue, assign to relevant person and sends each and every update to the customer. Once the issue is resolved, a survey form is again sent to the customer. Usually, all such systems are offline in the most enterprises, Brainvire brought all these under the roof of CRM.
With 16+ years of deep development experience, 500+ clients across the world, 1300+ successful projects, and 3 back to back accolades from B2B research company Clutch, Brainvire has marked its footprints on the world of IT solutions. In the arena of CRM implementation, Brainvire’s excellence in both conventional CRM and eCommerce CRM has brought the leap in revenue generation for N number of overseas clients till now.