A technical support portal easily resolves tech problems for less-savvy people
by providing the services of software experts.
About Project
The client is a leading organization comprising a group of individuals who are technical experts in their fields. They provide help and assistance related to computer problems and devices to those who are not tech-savvy. The client wanted to build a web platform through Odoo ERP Development Services that would allow people to get help from these experts by accessing the portal.
What we did
Brainvire’s web development team and we being an Odoo Partner created a simple, useful, and functional web platform that allowed visitors to get assistance for their technical problems by accessing the website and speaking to an expert.
24/7 Customer Support- As it’s a support portal, customers can request a job
anytime and available service experts will be supporting them for the same.
01
Cost reduction- Since this is a portal, the experts can communicate and support
customers from anywhere. This eliminates the need for maintaining an office and
staff which reduces costs significantly.
02
Customer Satisfaction and Engagement- Customers have real-time visibility into
the status of support requests, service jobs, service history, rating, and
billing, etc.
03
Boost Portal Traffic- Since the customer is visiting website pages for support,
traffic will be increased to a great extent.
04
24/7 Customer Support- As it’s a support portal, customers can request a job
anytime and available service experts will be supporting them for the same.
01
Cost reduction- Since this is a portal, the experts can communicate and support
customers from anywhere. This eliminates the need for maintaining an office and
staff which reduces costs significantly.
02
Customer Satisfaction and Engagement- Customers have real-time visibility into
the status of support requests, service jobs, service history, rating, and
billing, etc.
03
Boost Portal Traffic- Since the customer is visiting website pages for support,
traffic will be increased to a great extent.
04
24/7 Customer Support- As it’s a support portal, customers can request a job
anytime and available service experts will be supporting them for the same.
Feature
Highlights
The web platform developed by Brainvire provides excellent service to customers who come looking for a resolution to their technical problems. The registered experts or users of the portal will help them solve the queries on hourly basis charges. The customer and the expert can interact directly from the website. The portal also supports integration with Team Viewer so the same can be used when required. Thus, Brainvire generated online visibility significantly and gained tremendous customer engagement, thereby increasing the level of positive outcomes.
Brainvire transparency helped us to be more confident that they were doing their best engineering work for us at all times. The excellent documentation skills and extensive communication demonstrated by the team has pleased our internal team and provides an important check for the confidence.
“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”