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Service Portal Resolves Technical Problems Effecti...
A technical support portal easily resolves tech problems for less-savvy people by providing the services of software experts.
About Project
The client is a leading organization comprising a group of individuals who are technical experts in their fields. They provide help and assistance related to computer problems and devices to those who are not tech-savvy. The client wanted to build a web platform that would allow people to get help from these experts by accessing the portal.
What we did
Brainvire’s web development team created a simple, useful, and functional web platform that allowed visitors to get assistance for their technical problems by accessing the website and speaking to an expert.
Platform/OSWeb
CategoryOthers
Case StudyView Now >
Tech Stack
Django
PostgreSQL
Python
Features
01
Cost reduction- Since this is a portal, the experts can communicate and support customers from anywhere. This eliminates the need for maintaining an office and staff which reduces costs significantly.
Highlights
The web platform developed by Brainvire provides excellent service to customers who come looking for a resolution to their technical problems. The registered experts or users of the portal will help them solve the queries on hourly basis charges. The customer and the expert can interact directly from the website. The portal also supports integration with Team Viewer so the same can be used when required. Thus, Brainvire generated online visibility significantly and gained tremendous customer engagement, thereby increasing the level of positive outcomes.
Client Testimonials
Brainvire transparency helped us to be more confident that they were doing their best engineering work for us at all times. The excellent documentation skills and extensive communication demonstrated by the team has pleased our internal team and provides an important check for the confidence.
Marion Williams
President - Techpal Solutions Inc.Powered by Clutch
152 Reviews“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
